Booking Policy

I accept appointments up to 6 weeks in advance online (8 weeks in summer).

If you can’t see an appointment available at your preferred time, we are fully booked at that time. Please feel free to use the wait list as we may get cancellations near to the date you require

A minimum of 48 hrs notice is required for cancellations or reschedules.

Clients are able to self- move their appointments online before the 48hr notice applies. Clients are encouraged to self- move if they cannot attend, rather than message the salon, as we are not a 24hr service, & will only deal with messages within working hours, if you hit the notice because you did not self- move, you may be charged.
If you are unable to move because there are no suitable slots left to move to & you have left it too late to notify the salon within opening hours, you may also be charged (this includes if we are fully booked) so please allow as much notice as possible.

The waiting list will not automatically cancel or remove previous booked appointments that no longer suit your schedule. It is a list only and is not interactive.

Please MOVE or PUSH out your appointment to a different date first, then add yourself to the waiting list. If no suitable slots are available to move to and you can’t make your appointment please contact the salon to cancel.

Any associated booking fees will then be held as a credit on the system, and you can either contact the salon to rebook to use your credit, or you can choose to book online* (*an automatic new booking fee will be taken, as the system cannot search for credits) and you can use any accrued credit to pay off the balance of your appointment in salon only. Credits can only be applied in salon.

See waitlist help guide in blogs.

Clients cannot self- cancel online. You can only move or reschedule (with notice). If you no longer want your appointment and or do not wish to rebook. Please contact the salon to cancel, by text, WhatsApp or phone call – please do not message via social media as this is not a monitored form of contact.

Please contact the salon to change or reduce treatments, by text or phonecall or what’s app.  48hrs notice is required. We will respond during salon hours.

Less than 48hrs will incur the original booking price to be charged. Do not do this yourself online please.

This is so as not to affect your booking fee (as the system attaches the fee to the appointment, not to your client file, it doesn’t know you). Please, remember that it is a system, it has limitations, so please contact us, so, we can change it on your behalf. TIA!

Cancellations 24-48hrs – The non- refundable booking fee will be retained, and no further charge will be applied. 

Less than 24hrs, same day cancellations, or No-shows will be charged at 100% of the total appointment cost. 

We take card details via Stripe card capture at time of reservation, a PCI compliant encrypted payment service (read about Stripe security here)
We will not accept future bookings from you until any outstanding charges are paid in full.

The booking system will allow you to reschedule/move your appointment outside the 48hr notice period for your existing booking (see cancellation section for details)

Please note if you continually move your slot, or seem to be abusing the system for reschedules, you may be charged an admin fee or have your booking cancelled.

I understand that the unexpected can occur. Services, are time specific, we can usually only allow for a few minutes, we may have clients after your appointment, and it’s unfair to them, if it has a knock on effect.

So if you are late, you may have your treatment shortened or a service removed.

If you are more than 10 minutes late, with no contact. Your appointment will be cancelled and classed as a no show and you will be charged in full.

If you are late through no fault of your own and you have called, we will always strive where we can to do everything possible to accommodate you if there’s time. All we ask is to be kept in the loop. Thanks so much. x

We like children, but not in a salon! I am unable to allow children or babies of any age into the salon. I have no waiting area, and a lot of potentially hazardous chemicals, & equipment in the vicinity. It is also not appropriate given the services I provide to have children on site. You may be turned away from your appointment if this request is disregarded & full payment will be required.

Please arrive alone for your appointment. If friends and family are driving you, we ask that they wait in their vehicle, or in the local pub if they prefer. If you have a care-giver or (medical) support person, that needs to attend, please let me know on your consultation form.

One last request -as this is a home based studio, please do not block any of the neighbour’s driveway areas, even for a short period of time (even if you are sat in your car). Ample parking is provided and my own vehicles in the driveway do not move, so you do not have to worry about blocking us in. If you arrive early and another client is in the space, please park on the grass verge to the left hand side (facing the house), then move to the driveway when they leave or park behind the other client and swap with them when they leave. I appreciate you being kind on this matter as we do not want to offend anyone by hindering their access.

Thanks so much for your understanding.

Do not come to the salon, if you have any symptoms. You must reschedule if you are able to with notice as soon as you start to feel unwell. If you’re coming to the end of an illness or if anyone in your household is ill, please wear a mask into salon to keep us safe.

If you are visibly ill you will be turned away, and refused service.    

Booking policies will be applicable for under 48hrs notice. There is one of me and a lot of you. I hope you can understand and appreciate why we need to charge.

Please note – We are now up to 3 years of dealing with Covid & other respiratory illnesses, & it looks like it’s here to stay for the moment. I am not being mean, or uncaring this is how we need to survive, moving forward as a small business. If you went to work, and your boss stated that due to not being busy, you’d only be paid half for the day, or not at all, you’d be upset. This is the same principle, this is how I pay my bills and keep the business in stock. Thank you for your understanding.